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011 Computer Forensic & Intrusion Analyst (Junior) Jan 12, 2022
Linthicum, MD  
  Requirements
Interim Secret Clearance to start (move to TS/SCI)
Required Skills:
• Familiarity with Cloud (Azure, MilCloud, AWS)
infrastructure and services.
• Experience with Windows 10 Operating Systems and MS Office
products
• Strong experience troubleshooting, supporting deploying
Windows Workstation
• Experience with Active Directory to register CAC
certificates
• Experience with account creation and Outlook
• Ability to document, research, identify and solve
technical problems on initial call and/or triage where
appropriate for resolution.
• Must have ability to physically move, deploy and relocate
workstations
• Ability to learn and grown in progressive environment
• Must be able to support and troubleshoot both classified
and unclassified networks.
• Experience with Footprints, Remedy, or a similar Help Desk
Ticketing system.
• Strong customer service experience
• Active Security+ Certification

Desired skills
• Ability to present complicated technical issues with clear
easy-to-follow solutions and path forward
• Demonstrated excellent written and oral communication
skills
• Familiarity with Windows 10 workstation OS image
creation/deployment
• Ability to provide technical software, hardware and
network problem resolution, making independent decisions by
performing question/problem diagnosis in a Help Desk
environment.
• Supporting Outlook messaging issues.
• Familiarity with OU's, registry changes and security
groups
• Ability to document, research, identify and attempt to
solve technical problems on initial call and/or triage where
appropriate for resolution.
• MS Azure Foundations (AZ-900) or Administrator (AZ-104)
Training and Certification preferred

• Ability to utilize customer service and technical
knowledge gained from prior experience to resolve issues
surrounding installation, applications/systems,
functionality, and training on software and/or hardware
products as it relates to customer's environment.
• Experience developing working relationships w/functional
groups and customers to meet established service level
goals.
This role is a Tier2 Help Desk specialist and will provide
technical software, hardware and network problem resolution
and make independent decisions by performing
question/problem diagnosis in a call center environment.
Support is provided desk side with users and by phone. Other
responsibilities include password resets, e-mail requests,
Fax, Web requests and direct requests for Help Desk support.
This role will document, research, identify and attempt to
solve technical problems on initial call and/or triage where
appropriate for resolution. This role will document and
track support activity and clearly communicate technical
solutions in a user friendly professional manner. This role
uses expertise in customer service and technical knowledge
gained from prior experience to resolve issues surrounding
installation, applications/systems, functionality, and
training on software and/or hardware products as it relates
to customer's environment. Develops working relationships
w/functional groups to support the Service Desk (SD) goal of
providing customers w/ service outlined in the statement of
work. Help Desk support is provided on a 12 hours per day, 5
days a week basis. "On-call" or extended support maybe
required during emergency situations.

LCAT Description: Possesses and applies expertise on
multiple complex work assignments. Assignments may be broad
in nature, requiring originality and innovation in
determining how to accomplish tasks. Operates with
appreciable latitude in developing methodology and
presenting solutions to problems. Contributes to
deliverables and performance metrics where applicable.

Suggested Qualifications: 13 years of professional
experience without a degree; or 5 years of professional
experience with a Bachelors degree from an accredited
college in a related discipline, or equivalent
experience/combined education; or 3 years of professional
experience with a related Masters degree; or no experience
required with a related PhD or JD. Consideration always
given for specific domain expertise.
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