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0809Computer Forensic & Intrusion Analyst (Junior) Jan 12, 2022
Linthicum, MD  
  Requirements
Secret to Start, Top Secret Desired

Required:
* Experience with Windows 10 Operating Systems and MS Office products
* Strong experience troubleshooting, supporting deploying Windows Workstation
* Experience with Active Directory to register CAC certificates
* Experience with account creation and Outlook
* Ability to document, research, identify and solve technical problems on initial call and/or triage where
appropriate for resolution.
* Must have ability to physically move, deploy and relocate workstations
* Ability to learn and grown in progressive environment
* Must be able to support and troubleshoot both classified and unclassified networks.
* Experience with Footprints, Remedy, or a similar Help Desk Ticketing system.
* Strong customer service experience
* Security+ Certification at start of position

Desired skills
* Ability to present complicated technical issues with clear easy-to-follow solutions and path forward
* Demonstrate excellent written and oral communication skills
* Familiarity with Windows 10 workstation OS image creation/deployment
* Ability to provide technical software, hardware and network problem resolution, making independent
decisions by performing question/problem diagnosis in a Help Desk environment.
* Support Outlook messaging issues.
* Familiarity with OU's, registry changes and security groups
* Ability to document, research, identify and attempt to solve technical problems on initial call and/or
triage where appropriate for resolution.
* Ability to utilize customer service and technical knowledge gained from prior experience to resolve issues
surrounding installation, applications/systems, functionality, and training on software and/or hardware
products as it relates to customer's environment.
* Experience developing working relationships w/functional groups and customers to meet established service
level goals.

Will Provide Tier 1 / 2 Help Desk specialist operations for technical software, hardware and network problem
resolution and make independent decisions performing question/problem diagnosis for call center environment
for 2nd (4pm - 12am) and 3rd (12am - 8am) shifts including weekends. Support provided desk side with users
and by phone. Other responsibilities include password resets, e-mail requests, Fax, Web requests and direct
requests for Help Desk support. This role will document, research, identify and attempt to solve technical
problems on initial call and/or triage where appropriate for resolution. This role will document and track
support activity and clearly communicate technical solutions in a user friendly professional manner. This
role uses expertise in customer service and technical knowledge gained from prior experience to resolve
issues surrounding installation, applications/systems, functionality, and training on software and/or
hardware products as it relates to customer's environment. Develops working relationships w/functional groups
to support the Service Desk (SD) goal of providing customers w/ service outlined in the statement of work.

LCAT Description: Apply fundamental concepts, process, practice, and procedures on technical assignments.
Perform work that requires practical experience and training. Work is performed under supervision.
Suggested Qualifications: 8 years of professional experience without degree; or Bachelors degree from an
accredited college in related discipline, or equivalent experience/combined education. Consideration always
be given for specific domain expertise.
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