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| Senior Systems Engineer | Aug 2, 2021 | ||
| Ashburn, VA | |||
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Senior Systems Engineer Future Flight Services Operations Centers Computer Network, Program Management Office. Duration 5-10 years Responsible for range of highly technical network activities across multiple disciplines, background in ACD and VCS management and support. Voice Communications / VOIP, network technology, and Automated Call Director. Senior Systems Engineer Responsibilities: • Technical analysis and research in planning, engineering, design and implementations. • Coordinate & communicate with program and FAA personnel in the ongoing design, support and maintenance of the FFSP Architecture • Subject Matter Expert rapid analysis and remediation on FFSP Operational issues arising in day-to-day operations supporting the Flight Service 24x7x365 environments. • Subject Matter Expert rapid analysis and remediation on FFSP lab issues arising in day-to-day operations supporting the Flight Service 24x7x365 Development environments. • Analysis for implementation techniques and tools for the most efficient solution to problems. • Implement new hardware into production computer rooms, complete activities that can’t be done during first and mid-shifts to minimize risks associated with equipment changes and implementations in active production FFSP operational computer rooms. • Evaluate risk associated with planned implementations processes, monitors associated risks and communicates changing risk assessments while performing implementation activities in the event of abnormal system feedback. • Coordinate third-party maintenance for ACD and VCS equipment and troubleshoot problems • Work variable shift work supporting maintenance windows 10:00pm to 6:00am for implementation of changes to the FFSP lab and Operational systems • Work independently after hours supporting Maintenance Window hardware installations on third shift for the installation and support of hardware in production operations for the FFSP lab and Operations equipment • Research ongoing updates for ACD and VCS equipment and submit recommendations for final review by the FFSP Change Control Board • Create implementation plans/technical solutions for approved Change Requests, coordinate implementation activities with other support areas, and implement planned changes to production environments • Work as part of a larger team of Subject Matter Experts to affect repairs to all automation equipment within the facility and within the FFSP enterprise SKILLS AND QUALIFICATIONS Desired Skills: • Aspect Unified-IP • Interactive Voice Response (IVR) • Automatic Speech Recognition (ASR) – Nuance • Text-to-speech (TTS) • IVR CXP language • IVR M3 language • Business Objects / Business Views Qualifications: • Experience in full life cycle systems engineering approaches • Strong understanding of the Aspect Call Director system • Strong understanding of Voice Communication Switch systems • Experience with telephony / ACDs • Experience and/or knowledge of Flight Services and aviation / air traffic control systems PERSONNEL US citizens. Pass the FAA security process (SF-85P Questionnaire for Public Trust Positions). Personnel must be able to support emergency, off hours support, variable daily work hours. |
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