Return to Job Search   NOC Problem Manager Jun 9, 2020 Stafford, VA     Requirements NOC Problem Manager Location: Clearance: Secret/Interim Secret Job Description: Problem Manager is responsible for the day-to- day management of the Problem Management Process across the enterprise. Prevent problems and resulting incidents from happening, eliminate recurring incidents and mitigate the impact of incidents that cannot be prevented. Identifies, takes ownership of major incidents and problem resolution across the ITSM lifecycle. Collaborates with service owners and other process managers to ensure effective operation of services. Monitors service performance and identifies opportunities for continuous improvement. Required Skills, Experience, and Education: Bachelor’s degree in business, Information Technology or related experience. Minimum eight years of experience in information technology or service management. Experience with Problem and Change Management. Proven ability to facilitate meetings with many stakeholders. ITIL Foundation certified or related certification. Excellent written and verbal communication skills Required Clearance: DoD Secret   Apply If you have previously submitted your resume input your login and password and click apply. Login: Password: Click here if you are applying for the first time.