|Jun 9, 2020
NOC Problem Manager
Clearance: Secret/Interim Secret
Problem Manager is responsible for the day-to-
day management of the Problem Management Process across the enterprise.
Prevent problems and resulting incidents from happening,
eliminate recurring incidents and mitigate the impact of incidents that cannot be
Identifies, takes ownership of major incidents and problem resolution across the
Collaborates with service owners and other process managers to ensure effective
operation of services.
Monitors service performance and identifies opportunities for continuous
Required Skills, Experience, and Education: Bachelor’s degree in business,
Information Technology or related experience. Minimum eight years of experience
in information technology or service management. Experience with Problem and
Change Management. Proven ability to facilitate meetings with many stakeholders.
ITIL Foundation certified or related certification. Excellent written and verbal
Required Clearance: DoD Secret