Return to Job Search
VTC Operator Engineer Jun 9, 2020
Stafford, VA  
VTC Operator Engineer

Summary: UC associate engineer’s primary day-to-day job is to maintain VTC
operations within the NMCI classified (SIPR)/unclassified (NIPR) network. As a
member of the UC team, operational knowledge of the Cisco Unified Call Manager
(CUCM), Cisco Video Communication Server (VCS), Cisco Telepresence MCU
Chassis (w/blades), and Polycom telepresence platforms is desired; VTC operators
are expected to understand basic networking principles and problem solving as it
relates to an IT environment; UC associate engineers are also expected to interact
with end users via telephone or IP conference based media and provide assistance
as needed to ensure overall customer satisfaction.

- Configure IP phones inside of CUCM for registration/communication on the
- Remotely configure VTC endpoints for registration/communication on the
NMCI network
- Monitor IP Phone/VTC usage, latency, jitter, and total units in use
- Manage direct deployment of telepresence endpoint devices (i.e., VTC’s, IP
Phones) to ensure successful installation
- Identify/resolve end user problems
- Schedule/maintain conference calls inside of Cisco MCU platform
- Maintain knowledge of all service platforms utilized, as well as accompanying
processes and procedures
- Maintain reported incidents inside of identified enterprise issue ticket tracker
to ensure constant oversight of problem throughout life cycle

Job Requirements:
• High School Diploma or equivalent and 3 years’ experience in related Information
Technology fields
• CCNA certification or related experience
• CCNA Collaboration network certification a plus
• Ideal candidate will posse “hand-on” experience configuring CUCM, VCS, or
MCU platforms
• Mandatory 8570 Certification (Security+)
• Excellent written and verbal communication skills
• DoD Secret Level Security Clearance

-Norfolk, VA
-San Diego, CA
-Pearl, HI
If you have previously submitted your resume input your login and password and click apply.
Click here if you are applying for the first time.