Return to Job Search   Ticket Queue Manager Jun 9, 2020 Stafford, VA     Requirements Ticket Queue Manager Summary: This position’s primary role is to monitor and manage the Service Manager Incident Ticketing queue for the Network Operations Center (NOC). This oversight includes but is not limited to enforcing Good Practices of ticketing structure, owning the ticketing process and escalating issues. The position is responsible for daily briefing of high visibility and impacting incidents. APPLICANTS SELECTED WILL BE SUBJECT TO A GOVERNMENT SECURITY INVESTIGATION AND MUST MEET ELIGIBILITY REQUIREMENTS FOR ACCESS TO CLASSIFIED INFORMATION. Responsibilities: - Reviewing and Analyzing performance of Incident Ticket Queue - Enforcing solid ticketing updates - Working closely with Operations Manager or designee to ensure standards are being maintained by NOC employees - Briefing status of open high visibility and impacting outages daily - Developing and documenting processes, procedures, work instructions, and job aids - Coordinates efforts with other enterprise departments and teams - Create and deliver reports as required Job Requirements: • Bachelor’s degree in business, Information Technology or related experience. • Previous Supervisory experience preferred • Computer Networking experience a plus • Secret Security Clearance required   Apply If you have previously submitted your resume input your login and password and click apply. Login: Password: Click here if you are applying for the first time.