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IT Service Delivery Rep Junior - Network Tech Jun 8, 2020
Stafford, VA  
Delivery Rep Junior

Field Service - IT Service Delivery Rep Junior - Network
Technician - Junior
Location All
Summary: This position’s primary role will be a Field
Services Junior Level Network
Technician servicing a large scale Enterprise network.
You will be part of a Team of
Network Technicians and Engineers servicing the NGEN Navy
sites. This network
includes Cisco, Aruba, Brocade, Juniper, Riverbed and
McAfee network devices to
include Routers, Switches, Access Points, Intrusion
Prevention Systems (IPS),
Virtual Private Networks (VPN) and WAN Accelerators.

Responsibilities: As a Junior Network Technician you will
be expected to install and
maintain network devices at the site and work with the
NOC technicians and
managers to troubleshoot outages and resolve network
related issues. You will be
responsible to create ticket for maintenances using HPE
Service Manager.
Candidates will be expected to understand, implement, and
follow processes in
accordance with current policies and procedures. Perform
escalation and
additional tasks as directed. Take Direction from the
Regional Leader and Site

Job Requirements: The successful candidate will have
basic working knowledge in
the Networking and Information Technology field with 0 to
4 plus years’ experience
in the Information Technology Field with basic Networking
knowledge. Position
requires the basic skills to manage the execution of
maintenance activities and
network outages. Fundamental understanding of the OSI
Model is required.
Candidate needs a basic understanding of network devices
such as servers,
routers, switches, associated software tools, and cabling
in a large
LAN/MAN/BAN/WAN environment. Knowledge of network
protocols such as OSPF,
BGP, and EIGRP is a Plus. Knowledge and experience
working with wireless
technologies, Virtual Private Networks (VPN), Intrusion
Prevention Systems (IPS),
and WAN Accelerators and associated technologies is
highly desirable. Some
travel maybe required. Some Travel will be Required.
Ability to Obtain a
Government Secret Security Clearance is required.

Skills: The ideal candidate will have a passion for
excellence and continual
improvement, combined with an entrepreneurial spirit,
good written and oral
communication skills, strong interpersonal skills,
innovative thinking in a fast-
paced, ever-changing environment. Good customer service
and communication is
necessary to ensure customer satisfaction and network
reliability. A good
problem-solving and troubleshooting skills with severs
and Cisco devices are a
Plus. Candidate needs to have the ability to lift up to
50 lbs.

Education: A Background Information Technology field or a
related technology field
is highly desirable. Other evidence of intellectual,
technical, business
accomplishments, and related technology leadership
experiences will be
considered. Cisco Network + and Security+ CE required.
ITIL foundation V3
certification is highly desirable.

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