Return to Job Search   CITRIX System Administrator SR. IOSS 086 Oct 4, 2018 Austin, TX     Requirements SYSTEM ADMINISTRATOR, SR. IOSS 086 LOCATION: AITC LABOR DESCRIPTION: * Sr. System Administrator create plans, management, operations, and maintenance of systems and/or networks. * Manage teams of system admins, prioritize work, identify high risk critical problems and dedicate resources. * Knowledge of a wide variety of systems and networks to include high volume/high availability systems. JOB DESCRIPTION: * Senior-level Windows OS maintenance and administration. Citrix experience with XenDesktop 7.6, Citrix versions 7.15 or higher, Citrix User Profile Manager, Director, Scout and Receiver, Microsoft Active Directory. * Triage Microsoft System Center Operations Manager. BASIC MANAGEMENT SKILLS: • Triage of Citrix application or desktop customer issues • Reinstall Citrix Receiver (GFE only) • Successful connecting to the Citrix environment • Clear hung sessions • Escalate or transfer tickets appropriately to VA staff that can resolve the issue further • Coordinate with stakeholders, ticket status, request system changes. • Document issue resolution steps for end users, Tier 1 Help Desk, and Tier 2 desktop support staff. • Maintain end user guides Tools Knowledge: • Citrix Director • Citrix Studio • Microsoft SCOM • Microsoft Active Directory Users and Computers • BigFix Remote Control • CA Service Desk Manager ticketing system • ServiceNow ticketing system • Microsoft Office Suite • Skype for Business   Apply If you have previously submitted your resume input your login and password and click apply. Login: Password: Click here if you are applying for the first time.