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Sep 12, 2018 |
Austin, TX |
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SYSTEM ADMINISTRATOR, SR. IOSS 081 LOCATION: AITC
DESCRIPTION: • Create plans to assure effective management, operations, and maintenance of systems and/or networks. • Manage teams of system admins and can prioritize work and identify high risk critical problems, dedicate resources. • Knowledge systems and network, high volume/high availability systems.
RESPONSIBILITIES: • Tier 2 and Tier 3 server administration for the operating systemsof the service line, applications. • This can occur on any of the three shifts to provide 24x7x365 (except for Federal holidays where support will be provided on a call back basis) • Windows Operating Systems (OS), Internet Information Services (IIS). • Senior level (advanced) system administration activities • Troubleshooting efforts when contacted by the National Service Desk (NSD). • Ensure outages or incidents have been identified and are pending resolution within 24 hours for windows serves with operating systems version of 2003 or newer.
ADMINISTRATION SKILLS: • Advanced knowledge of Windows OS, applications like IIS. • Implement security hardening requirements • Configurations in Service Requests, Change Orders. • Communicate to project managers, team members, technical administrators and/or end users the status of work performed and findings with tickets, incidents, problems. • Microsoft Certified Solutions Associate MCSA 2008/2012. • MCSE preferred. • Large infrastructure environment experience. • Preferred Data Center experience. • Troubleshooting, incidents and problems • Resolve issues timely, determine fault, underlying issue. • Work with both customer and vendor personnel. • Patching, manage certificates, remediate vulnerabilities. • Escalate or transfer tickets to VA staff that can resolve the issue further • Coordinate with stakeholders of ticket status or request system changes. • Maintain documentation for work space and procedures, • Update procedures, to software, hardware layers
Tools Knowledge: • Extensive PowerShell • VMWare, vSphere Web Client, • Performance Monitor & Computer Management Console • Remote Desktop, RDCman • SCCM, AD, DNS • Service Now, CA Service Desk
TELEWORK: YES, WITH APPROVAL (Three (3)) DAYS A WEEK)
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