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| NCS Service Help Desk (AFSS ) | Sep 14, 2021 | ||
| Ashburn, VA | |||
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NSC/Service Desk AFSS (Entry Level) Location: Ashburn, VA Service Desk Support for various AFSS facilities. Description: • Support 24x7x365 operations. • Customer support, POC for IT services and maintenance coordination for customer. • Demonstrate excellent communication skills, team oriented • Analyze issues, generate trouble tickets, routing tickets to the appropriate technical staff members for resolution. • Fault assessment, isolation, resolution, support AFSS program. • Generate, maintain reports on incoming call and issue reporting metrics. • Coordinate scheduled and unscheduled maintenance between Leidos Flight Services (LMFS) Operations and the Government. • Coordinate tracking and problem resolution of trouble tickets between LMFS Operations and LMFS technical team. • Handling program account management responsibilities. • 24x7 system monitoring and event coordination. • Maintenance of system software and hardware components. • Diagnostic testing, troubleshooting, analysis of system components from documented procedures. • Customer and technical support as required. • Problem logging, troubleshooting using the Ticket System. Required Skills: • Excellent customer service skills • Prior service desk experience required • Using Microsoft Word, Excel, Outlook, Powerpoint • Ability to multitask Preferred Skills: • Prior weather, flight service, aviation or air traffic control background. • Computer support background • Knowledge of desktop and server configuration Educational Requirements: • Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education or Technical Certifications. This is considered an entry level position. |
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