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System Administrators 8 openings (055) Jul 12, 2018
Austin, TX  
  Requirements
SYSTEM ADMINISTRATOR (0056)
Location: Hines, Il

LABOR DESCRIPTION:
System Administrator
* Routine system administration tasks, logging data in system admin logs.
* Maintaining system efficiency, troubleshooting a wide variety of systems and networks, high volume/high availability systems.
* Debugging protocols and processes.
* Troubleshoot problems and issues identified by customers
* Implement corrective actions quickly.

RESPONSIBILITIES:
* Windows server and desktop administration
* Microsoft Active Directory,
* Citrix 7.x environments (XenDesktop and Director)
* Troubleshoot client-side connectivity
* Triage Microsoft System Center Operations Manager events,
* Tier 2/3 Citrix End User Augmentation Support
* Specialized Citrix support needed to handle the next level of triaging after the help desk but before Citrix administrators are engaged.

BASIC SKILLS:
• Secondary triage of Citrix application or desktop customer issues
• Reinstall Citrix Receiver (GFE only)
• Guidance or assist with successfully connecting to the Citrix environment
• Clear hung sessions
• Escalate or transfer tickets appropriately to VA staff that can resolve the issue further
• Coordinate with stakeholders of ticket status or request system changes.
• Document issue resolution steps for end users, Tier 1 Help Desk, and Tier 2 desktop support staff.
• Maintain end user guides

Tools Knowledge:
• Citrix Director
• Citrix Studio
• Microsoft SCOM
• Microsoft Active Directory Users and Computers
• BigFix Remote Control
• CA Service Desk Manager ticketing system
• ServiceNOW ticketing system
• Microsoft Office Suite
• Skype for Business

POSITION SENSITIVITY: TIER 2
LOCATION: HITC
TRAVEL: NOT REQUIRED
TELEWORK: YES, WITH (Two (2)) DAYS A WEEK)
VIRTUAL: YES, WITH SUPERVISORS APPROVAL
EXPECTED START DATE: ASAP

EXPECTED PERIOD OF PERFORMANCE: MARCH 2021
ANTICIPATED HOURS: 7AM – 4PM (DAYS)
PROGRAM/TASK ORDER: IOSS

RFP CLOSE DATE: AUGUST 3RD, 2018

MINIMUM EDUCATION/ MINIMUM EXPERIENCE REQUIRED:
* BS Computer Science, Electronics Engineering or other Engineering or Technical discipline is required and ZERO YEARS Experienice

* Eight (8) years experience substituted for education
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