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| System Administrators 8 openings IOSS 055 | Jul 12, 2018 | ||
| Austin, TX | |||
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SYSTEM ADMINISTRATOR IOSS 055 Location: Hines, Il LABOR DESCRIPTION: System Administrator * Routine system administration tasks, logging data in system admin logs. * Maintaining system efficiency, troubleshooting a wide variety of systems and networks, high volume/high availability systems. * Debugging protocols and processes. * Troubleshoot problems and issues identified by customers * Implement corrective actions quickly. RESPONSIBILITIES: * Windows server and desktop administration * Microsoft Active Directory, * Citrix 7.x environments (XenDesktop and Director) * Troubleshoot client-side connectivity * Triage Microsoft System Center Operations Manager events, * Tier 2/3 Citrix End User Augmentation Support * Specialized Citrix support needed to handle the next level of triaging after the help desk but before Citrix administrators are engaged. BASIC SKILLS: • Secondary triage of Citrix application or desktop customer issues • Reinstall Citrix Receiver (GFE only) • Guidance or assist with successfully connecting to the Citrix environment • Clear hung sessions • Escalate or transfer tickets appropriately to VA staff that can resolve the issue further • Coordinate with stakeholders of ticket status or request system changes. • Document issue resolution steps for end users, Tier 1 Help Desk, and Tier 2 desktop support staff. • Maintain end user guides Tools Knowledge: • Citrix Director • Citrix Studio • Microsoft SCOM • Microsoft Active Directory Users and Computers • BigFix Remote Control • CA Service Desk Manager ticketing system • ServiceNOW ticketing system • Microsoft Office Suite • Skype for Business POSITION SENSITIVITY: TIER 2 LOCATION: HITC TRAVEL: NOT REQUIRED TELEWORK: YES, WITH (Two (2)) DAYS A WEEK) VIRTUAL: YES, WITH SUPERVISORS APPROVAL EXPECTED START DATE: ASAP EXPECTED PERIOD OF PERFORMANCE: MARCH 2021 ANTICIPATED HOURS: 7AM – 4PM (DAYS) PROGRAM/TASK ORDER: IOSS RFP CLOSE DATE: AUGUST 3RD, 2018 MINIMUM EDUCATION/ MINIMUM EXPERIENCE REQUIRED: * BS Computer Science, Electronics Engineering or other Engineering or Technical discipline is required and ZERO YEARS Experienice * Eight (8) years experience substituted for education |
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