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| Release / Build Manager | Jun 28, 2017 | ||
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Release / Build Manager Location: Austin, TX Duration : 1-2 years US Citizen – Clearable to Public Trust MUST HAVE EXPERIENCE: • BS with 10 years of experience. 8 years of additional relevant experience may be substituted for education • Management of individual releases of software, hardware or other system components. • Coordinating with QA, Development, packaging and hardware teams. • Documenting releases, risks and in maintaining the schedule of planned releases. • Working knowledge of the products used to monitor and measure application and infrastructure performance Responsibilities: • Ensures that all components of product, and infrastructure maintenance are organized and deployed in a controlled manner enabling a repeatable process. • Manage the release and deployment process and interface with Change Management. • Build Management activities include assisting in the design and implementation of formal procedures, including checks and balances throughout the process. • Identifies and mitigates risk to ensure the integrity and recoverability of the production environment. • Ensure the CMDB is current, accurate and complete for all data elements of assigned applications. • Provide planning, coordination, and communication ensuring the successful deployment of software, and infrastructure modifications. • Install only approved and tested product versions, when required. • Review and verify the accuracy and reliability of back out instructions. • Work with the Application Manager to communicate the impact of maintenance to all stakeholders. • Assist in troubleshooting problems associated with the planned maintenance in a release. • Keep the currency, accuracy, completeness, and timely close-out of change orders, service requests, and incident reports, verification of all data storage back- ups for assigned applications • Completion of server worksheets, storage request forms, firewall spreadsheets, and other artifacts required by internal SDE EO teams. • Maintain recorded labor hours associated with change orders, service requests, incident reports, and activity codes that accurately reflect the work performed for assigned applications. • Serve in a project management capacity for internal-facing maintenance - CRISP patching, load balancer upgrades, server builds and modifications, storage allocations, firewall changes Plan for systems implementation and continual improvement. • Keep the hardware inventory and software versions tracked and recorded in the CMDB. • Proactively ensure that the CMDB is current, accurate, and complete for assigned applications. • Conduct monthly audits of the CMDB and take immediate corrective action as required when deviations or missing data is found. • Provide monthly documentation to the Application and Program Managers on findings and actions. • Plan and manage maintenance and other deployment activities for assigned applications following release, configuration, and project management requirements, and applying Information Technology Infrastructure Library (ITIL) processes according to SDE EO policies and procedures. • Manage the build processes and assist in the management of the change and release processes using SDE EO’s work management tool. • Provide support to the Application Manager(s) to monitor and analyze application performance, capacity, reliability, and stability metrics. • Take immediate corrective action to mitigate application performance issues identified by multiple sources, and develop plans for resolution. • Proactively engage in root cause analysis and SWAT activities. • Proactively ensure that the Knowledge Management database contains accurate and current lessons learned and “how to” information. • Comply with VA security and privacy policies and directives, and CRISP • Serve as backup to the Application or Project Manager Desired Skills: • Experience with Primavera application • Experience with JAVA and Oracle • Experience with CA Service Desk Manager • Self-motivated and assertive • Ability to set priorities and adapt to changes in a quick and professional manner. • Excellent oral and written communication skills; • Ability to interact with internal and external stakeholders at every level • Ability to use discretion when handling confidential information • Strong analytical, reasoning and problem solving skills |
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