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| Tier II Help Desk Support - Raleigh | Jun 14, 2017 | ||
| Raleigh, NC | |||
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IT Ops Support Analyst – III (Tier – II Helpdesk) Location: Raleigh, NC Duration: 2-3 years Contact: Karan Oberoi at 301-217-0425*410 Cell: 301-346-9016 Email karan@dansources.com Job Overview: • Tier II 24 x 7 Help Desk for the USPS in support of various COTS applications, servers, workstations, handheld and mobile devices; wireless access points and controllers. • Versed in application and systems support in an escalation Help Desk environment. Responsibilities: • US Citizen & Clearable to Public Trust • Identify & Solve technical problems on assigned hardware and software platform(s)/application(s) following standard protocols. • Works within strict time scales and escalate incidents within defined time windows. • Uses proactive monitoring procedures/tools to identify problem prevention opportunities. • Configure hardware, software, network components, meet established standards with assistance. • Perform routine installations and/or configurations. Assemble and integrate system/product. • Perform routine maintenance. • Performing tape/backup operations, applying security and/or software patches. • Installing EDM on clients, updating virus patterns, rebooting servers and workstations. • Takes ownership to ensure satisfactory completion of complaint • Respond to service, product, technical, and customer relations questions to maintain customer satisfaction • Work well in a small team Required Qualifications: • Associates Degree and 3-5 years relevant experience • Entry level Certifications a Plus |
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