Return to Job Search   Tier 1 Help Desk Support - Raleigh Jun 14, 2017 Raleigh, NC     Requirements Tier 1 Help Desk Support Location: Raleigh, NC Duration: 2-3 years Requirements: • US Citizen & Clearable to Public Trust • Apply basic helpdesk support skills, company policies & procedures • Live chat/email support for products & services using US Postal Service website. • Point of contact (POC) for feature/function and support problems originated by users. • Knowledgebase, Template responses to respond to chat sessions & email inquiries. • Follow Service Level Agreement (SLA) parameters • Maintain end-to-end problem ownership of chat and email sessions. • Handle up to three chat sessions at one time. • Use in-house application such as Oracle RightNow • Support various Tier 1 platforms as directed by management/team lead(s) Required Qualifications: • Associates Degree and 1 year IT / Help desk experience • Understanding of the general/technical aspects of a Tier 1 Help Desk.   Apply If you have previously submitted your resume input your login and password and click apply. Login: Password: Click here if you are applying for the first time.