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Tier 1 Help Desk Support Jun 14, 2017
Raleigh, NC  
  Requirements
Tier 1 Help Desk Support
Location: Raleigh, NC
Duration: 2-3 years

Requirements:
• US Citizen & Clearable to Public Trust
• Apply basic helpdesk support skills, company policies & procedures
• Live chat/email support for products & services using US Postal Service website.
• Point of contact (POC) for feature/function and support problems originated by users.
• Knowledgebase, Template responses to respond to chat sessions & email inquiries.
• Follow Service Level Agreement (SLA) parameters
• Maintain end-to-end problem ownership of chat and email sessions.
• Handle up to three chat sessions at one time.
• Use in-house application such as Oracle RightNow
• Support various Tier 1 platforms as directed by management/team lead(s)

Required Qualifications:
• Associates Degree and 1 year IT / Help desk experience
• Understanding of the general/technical aspects of a Tier 1 Help Desk.

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