Return to Job Search   Call Center Representative - Montgomery, AL May 31, 2017 Montgomery, AL     Requirements Customer Service Representative Federal Govt call Center Location: Montgomery AL Duration: 2-3 years US Citizen and Public Trust Clearance Responsibilities: • Call Center and Customer service. • Answer inbound communications (phone calls and emails in the future) from individuals regarding general questions, including providing data on necessary forms, and status of existing cases. • Expected to follow client provided scripts and adhere to the established standard operating procedures. • Performance measured on 21 quality behaviors defined by client, and the ability to adhere to scripts, while maintaining an empathetic and courteous demeanor. • Expected to adhere to the schedule, including starting on-time, taking breaks and lunches at the scheduled times, and closing shift as scheduled Requirements: • Fluent in English • Basic PC and Internet Skills • Passion for customer service excellence • Call Center and Customer Service experience desired • Research facts, analyze the situation, making a decision • Prioritize and complete tasks in a timely manner • Effective listening skills • Outstanding verbal and written communication skills • Aptitude for learning • Appropriate telephone etiquette • High level of accuracy • Flexibility to work different shifts, possible overtime • High school diploma or GED email: karimah@dansources.com   Apply If you have previously submitted your resume input your login and password and click apply. Login: Password: Click here if you are applying for the first time.