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Call Center Representative - Montgomery, AL May 31, 2017
Montgomery, AL  
Customer Service Representative
Federal Govt call Center
Location: Montgomery AL
Duration: 2-3 years

US Citizen and Public Trust Clearance

• Call Center and Customer service.
• Answer inbound communications (phone calls and emails in
the future) from individuals regarding general questions,
including providing data on necessary forms, and status of
existing cases.
• Expected to follow client provided scripts and adhere to
the established standard operating procedures.
• Performance measured on 21 quality behaviors defined by
client, and the ability to adhere to scripts, while
maintaining an empathetic and courteous demeanor.
• Expected to adhere to the schedule, including starting
on-time, taking breaks and lunches at the scheduled times,
and closing shift as scheduled

• Fluent in English
• Basic PC and Internet Skills
• Passion for customer service excellence
• Call Center and Customer Service experience desired
• Research facts, analyze the situation, making a decision
• Prioritize and complete tasks in a timely manner
• Effective listening skills
• Outstanding verbal and written communication skills
• Aptitude for learning
• Appropriate telephone etiquette
• High level of accuracy
• Flexibility to work different shifts, possible overtime
• High school diploma or GED

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