Return to Job Search   Customer Service Representative - El Paso, TX May 9, 2016 El Paso, TX     Requirements Customer Service Representative - Bilingual Federal Govt call Center Location: El Paso, TX Duration: 2-3 years US Citizen and Clearable Responsibilities: • Responsible for the delivery of outstanding customer service. • Answer inbound communications (phone calls and emails in the future) from individuals regarding general questions, including providing data on necessary forms, and status of existing cases. • Expected to follow client provided scripts and adhere to the established standard operating procedures. • Performance will be measured on the 21 quality behaviors defined by client, and the ability to adhere to scripts, while maintaining an empathetic and courteous demeanor. • Expected to adhere to the schedule, including starting on-time, taking breaks and lunches at the scheduled times, and closing shift as scheduled Requirements: • Fluent in English and Spanish MUST • Basic PC and Internet Skills • Passion for customer service excellence • Call Center a Huge Plus , Customer Service experience Must • Ability to research the facts and analyze the situation before making a decision • Prioritize and complete tasks in a timely manner • Effective listening skills • Outstanding verbal and written communication skills • Aptitude for learning • Appropriate telephone etiquette • High level of accuracy • Flexibility to work different shifts and possible overtime • High school diploma or GED email: efrenparra@dansources.com   Apply If you have previously submitted your resume input your login and password and click apply. Login: Password: Click here if you are applying for the first time.