Return to Job Search   Customer Service Representative Oct 14, 2014 Montgomery, AL     Requirements Customer Service Representative Federal Govt Call Center (Tier I) Montgomery , AL 36117 Duration: 2 years US Citizen and Clearable MUST Brief Description " Under direct supervision, receive inbound telephone calls, webforms, and/or webchats " Utilize a computer system and navigate relevant web applications. " Use a CRM system for documenting, tracking, information gathering, and/or trouble shooting service requests. " Respond to service requests, resolve problems, and/or escalate requests to Tier 2 or 3 as required. " Respond to requests by referring customer to training materials, user guides, published material, secondary sources, or more senior staff. Minimum requirements: " Basic PC Skills " Be able to work with MS Explorer and navigate the internet " Be able to learn several applications to support giving answers to service program requests/questions. " Good communication skills, verbal and written " High school diploma or GED " Call center experience, a plus email: email : karan@dansources.com   Apply If you have previously submitted your resume input your login and password and click apply. Login: Password: Click here if you are applying for the first time.