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Customer Service Representative Oct 14, 2014
Montgomery, AL  
Customer Service Representative
Federal Govt Call Center (Tier I)
Montgomery , AL 36117

Duration: 2 years
US Citizen and Clearable MUST

Brief Description
" Under direct supervision, receive inbound telephone calls, webforms, and/or webchats
" Utilize a computer system and navigate relevant web applications.
" Use a CRM system for documenting, tracking, information gathering, and/or trouble shooting service requests.
" Respond to service requests, resolve problems, and/or escalate requests to Tier 2 or 3 as required.
" Respond to requests by referring customer to training materials, user guides, published material, secondary sources, or more senior staff.

Minimum requirements:
" Basic PC Skills
" Be able to work with MS Explorer and navigate the internet
" Be able to learn several applications to support giving answers to service program requests/questions.
" Good communication skills, verbal and written
" High school diploma or GED
" Call center experience, a plus email:

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