Return to Job Search   IT Support Feb 15, 2013 Norfolk, VA     Requirements Customer Service Rep II End Client: Navy Marine Corps Location: Norfolk, VA Duration: 1-2 years Contract US Citizen and Clearable to Secret Open working any time, include weekends, nights, over nights and off shift hours Responsibilities: • Provide an escalation link regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints • Ability to apply intermediate level of subject matter knowledge to solve a variety of common business issues. • Works on problems / projects of moderately complex scope. • Exercises independent judgment within defined practices and procedures to determine appropriate action. • Acts as an informed team member providing analysis of information and limited project direction input. • Follows established guidelines and interprets policies. • Evaluates unique circumstances and makes recommendations • Provide professional solutions to end-users, dealers and service via telephone and written correspondence.. Requirement: • Good Knowledge of MS Office, Windows, Network, DNS, Hardware, Firewall, Active Directory, VPN • Need to have Security+ Certification or willing to obtain within 60 days of Start • Bachelor’s degree or equivalent experience and 2-4 years related experience or Master’s degree and up to two years experience. • 2-4 years related experience in a telephone support position in a service or end-user support environment. • 1 year experience in the microcomputer industry, a plus • Technical training in hp or other manufacturers’ product lines, a plus email: karan@dansources.com   Apply If you have previously submitted your resume input your login and password and click apply. Login: Password: Click here if you are applying for the first time.