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| Customer Service Representative | Feb 15, 2013 | ||
| El Paso, TX | |||
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Customer Service Representative Tier I Call Center/ Federal Project Location : El Paso, TX Duration: 2-3 years US Citizen and Clearable MUST Brief Description " Provide superior customer service in a contact/call center/help desk environment. " Answer general and technical questions from end-users regarding navigation of government websites in a leveraged environment supporting multiple accounts. " Required to accurately document all correspondence with end-users. " Friendly, have a passion for customer service excellence and enjoy helping people. " Have a tactful manner and ability to effectively deal with difficult situations is a must. " May be involved with social media activities, as it pertains to their role, on an as needed basis. " Act as a role model and may be involved with team building and leadership activities, as it pertains to their role, on an as needed basis. " Have an impeccable attendance record and excellent work ethic. Minimum requirements: " Fluent in English " Fluency in Spanish, a plus " Basic PC Skills " Be able to work with MS Explorer and navigate the internet " Be able to learn several applications to support giving answers to service program requests/questions. " Good communication skills, verbal and written " High school diploma or GED " Call center experience, a plus email: karan@dansources.com |
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