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Customer Service Representative Feb 15, 2013
El Paso, TX  
Customer Service Representative
Tier I Call Center/ Federal Project
Location : El Paso, TX
Duration: 2-3 years
US Citizen and Clearable MUST

Brief Description
" Provide superior customer service in a contact/call center/help desk environment.
" Answer general and technical questions from end-users regarding navigation of government websites in a leveraged environment supporting multiple accounts.
" Required to accurately document all correspondence with end-users.
" Friendly, have a passion for customer service excellence and enjoy helping people.
" Have a tactful manner and ability to effectively deal with difficult situations is a must.
" May be involved with social media activities, as it pertains to their role, on an as needed basis.
" Act as a role model and may be involved with team building and leadership activities, as it pertains to their role, on an as needed basis.
" Have an impeccable attendance record and excellent work ethic.

Minimum requirements:
" Fluent in English
" Fluency in Spanish, a plus
" Basic PC Skills
" Be able to work with MS Explorer and navigate the internet
" Be able to learn several applications to support giving answers to service program requests/questions.
" Good communication skills, verbal and written
" High school diploma or GED
" Call center experience, a plus

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